Terms of Service

Effective date: March 11, 2026  |  ScoobyDoody Waste Busters, Brooks, Alberta, Canada

1. Who These Terms Apply To

These Terms of Service apply to anyone who uses the ScoobyDoody Waste Busters website, requests a quote, books a service, or engages with us in any capacity. By proceeding, you agree to these terms.

ScoobyDoody Waste Busters is a local service business based in Brooks, Alberta, Canada. We serve Brooks, AB, surrounding communities, and Calgary. Contact us at 403-502-1523 or [email protected].

2. Service Agreement

When you book a service with us, you are entering into a service agreement under these terms. Our services are provided on a best-efforts basis and are subject to weather, scheduling, and other operational conditions. All pricing is quoted in Canadian dollars (CAD).

• Service dates and times are confirmed via text message or email
• We will notify you when we are on our way and when the service is complete
• A confirmation text and gate-closed photo (where applicable) are sent after each visit

3. Customer Responsibilities

To allow us to provide the best service possible, customers agree to:

• Provide accurate information including the correct address, contact info, and service details
• Ensure safe and unobstructed access to the service area on the scheduled date
• Secure any pets or animals that may interfere with our work
• Remove hazards, obstacles, or unsafe conditions where reasonably possible
• For pet waste removal: notify us of any changes to dog count, new dogs, or yard access changes
• For snow removal: ensure the driveway is free of vehicles when possible, or notify us of access restrictions
• For junk removal: ensure items to be removed are clearly identified and accessible

If we arrive and are unable to access the property or safely complete the work, a service fee, cancellation fee, or rescheduling fee may apply.

4. Cancellation Policy

We believe in flexibility. You may cancel any service subject to the following:

• Recurring services (pet waste, lawn mowing, snow removal): Cancel anytime with 24 hours notice before your next scheduled visit or billing date, no charge
• One-time services (yard cleanup, junk removal, gutter cleaning): Cancel at least 24 hours before the scheduled appointment for no charge
• Same-day cancellations: Cancellations made less than 24 hours before a scheduled one-time service may be subject to a $25 late-cancellation fee
• Monthly snow packages: Cancel with 24 hours notice before the next billing date. No refund for the current month once service has commenced

We reserve the right to reschedule services due to weather, unsafe conditions, route changes, emergencies, or operational issues. We will make reasonable efforts to communicate changes when possible.

5. Recurring Services

For recurring services such as pet waste removal, lawn mowing, or monthly snow removal packages, service frequency, billing, and route timing may be adjusted based on season, weather, property condition, and operational requirements. Recurring service continues until cancelled by the customer or terminated by us in accordance with these terms.

6. Payment Terms

Payment is due as agreed upon at the time of booking. We accept e-transfer, cash, and other payment methods as arranged. For monthly prepaid packages, payment is due at the start of each billing month.

• Invoices not paid within 14 days of the service date may incur a late fee of $15
• We reserve the right to pause service for accounts with outstanding balances
• Late or unpaid balances may result in suspended service or refusal of future bookings
• Pricing is subject to change with reasonable notice

7. Yard Access

For services that require yard access (pet waste removal, lawn mowing, yard cleanup), the customer agrees to provide safe access to the property. You do not need to be home during the visit. We will close and latch gates after every visit and send a confirmation photo.

ScoobyDoody Waste Busters is not responsible for dogs or other animals that escape through gates we did not open, or for pre-existing damage to gates, fences, or property.

8. Property Conditions and Safety

We may refuse, stop, or postpone service if we determine that conditions are unsafe, inaccessible, hazardous, or outside the agreed scope of work. This includes aggressive animals, hazardous materials, unstable surfaces, dangerous weather, excessive ice, blocked access, or unsafe structures.

9. Service Limitations

Some services have specific limitations:

• Gutter cleaning is available for single-storey homes only, we do not service 2-storey or multi-level homes
• Junk removal does not include hazardous materials, chemicals, paint, or biological waste
• Snow removal services may be delayed or rescheduled in extreme weather conditions for safety reasons
• Quotes may change if actual conditions differ from what was originally described
• Travel fees may apply outside Brooks depending on location and service type

10. Restricted Items and Unsafe Materials

We reserve the right to refuse any item or material that is unsafe, restricted, regulated, or hazardous. This includes motor oil, gasoline, paints, solvents, propane tanks, fire extinguishers, ammunition, asbestos, biological waste, medical waste, and hazardous chemicals. Customers are responsible for arranging proper licensed disposal of restricted items.

11. Completion of Work

Service is considered completed when the agreed scope of work has been reasonably performed according to the type of service booked and the actual site conditions at the time of service. Some services are based on practical improvement rather than perfect restoration, especially when dealing with neglected properties, heavy debris, or unusual site limitations.

12. Satisfaction Guarantee

We stand behind our work. If you are not satisfied with a service, contact us within 24 hours and we will make it right at no additional cost. Please see our Refund Policy for full details.

13. Liability

ScoobyDoody Waste Busters carries general liability insurance. We take reasonable care in performing all services. However, we are not liable for:

• Pre-existing damage to property, fencing, or landscaping
• Damage caused by hidden underground utilities, irrigation systems, or buried objects not disclosed by the customer
• Loss or damage resulting from inability to access the property
• Delays or inability to perform services caused by weather, road conditions, force majeure events, customer-provided misinformation, or circumstances outside our reasonable control
• Incidental or consequential damages of any kind

Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

14. Third-Party Platforms

We may use third-party systems such as Jobber, payment processors, email tools, and embedded forms to operate the business. Your use of those platforms may also be subject to their own terms and policies.

15. Privacy

Your use of our website or services is also subject to our Privacy Policy. Please review that page for details on how we collect, use, and protect your information.

16. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of our services after any changes constitutes acceptance of the updated terms. We will notify existing customers of significant changes via text or email when possible.

17. Governing Law

These terms are governed by and construed in accordance with the laws of the Province of Alberta, Canada. Any disputes shall be subject to the exclusive jurisdiction of the courts of Alberta.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Phone/Text: 403-502-1523
• Email: [email protected]
• Location: Brooks, Alberta, Canada