Privacy Policy

Effective date: March 11, 2026  |  ScoobyDoody Waste Busters — Brooks, Alberta, Canada

1. Who We Are

ScoobyDoody Waste Busters is a locally owned service business based in Brooks, Alberta, Canada. We provide pet waste removal, dog poop cleanup, junk removal, lawn mowing, yard cleanup, snow removal, and gutter cleaning in Brooks, the surrounding area, and Calgary.

If you have any privacy-related questions, contact us at [email protected] or 403-502-1523.

2. Information We May Collect

We may collect personal information that you provide directly to us, including:

• Your name
• Your phone number and email address
• Your service address or property location
• Details about the service you are requesting (pets, yard, property type, etc.)
• Messages, notes, photos, or other information you send to us
• Booking, invoicing, and service history information
• Website usage data collected through analytics tools (see our Cookie Policy)

3. How We Collect Information

We may collect information when you:

• Fill out a contact or quote request form on our website
• Submit a request through our embedded Jobber form
• Call, text, or email us directly
• Book a service or request an estimate
• Use the client portal
• Communicate with us through social media or other channels

4. How We Use Your Information

We use your personal information to operate and improve our business, including to:

• Schedule and deliver the services you have requested
• Send appointment confirmations, reminders, and service completion notifications
• Create invoices, process payments, and maintain service records
• Respond to your questions and customer service requests
• Improve our services and customer experience
• Send promotional offers or updates (only if you have opted in)
• Meet legal, accounting, and business recordkeeping requirements

5. Jobber and Third-Party Service Providers

We may use third-party tools and service providers to help operate the business, including Jobber for quote requests, client communication, scheduling, invoicing, and client portal access. When you submit information through a Jobber form or use the client portal, your information may also be processed and stored by Jobber according to their own policies.

We may also use standard business tools such as email providers, payment processors, website hosting, and analytics tools where needed. All service providers are used only to the extent necessary to operate our business.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Service providers: Trusted third-party tools we use to run the business, all of which are bound by confidentiality obligations
• Legal requirements: If required by law, regulation, or court order
• Safety: When necessary to protect our rights, customers, workers, or business operations
• Business transfers: In the event of a business sale or merger, your information may transfer as part of that transaction

7. Communications

By providing your phone number or email address, you agree to receive service-related communications from us, including appointment confirmations, scheduling updates, and visit notifications via text or email.

If you opted in to marketing communications, you can opt out at any time by replying STOP to any text message or by contacting us directly. We do not send unsolicited marketing to customers who have not opted in.

8. Cookies and Website Analytics

Our website may use basic cookies or similar technologies to support website performance, embedded tools, analytics, and general user experience. For full details, please see our Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to provide services, maintain customer records, comply with tax and accounting obligations, resolve disputes, and support legitimate business operations. When your information is no longer needed, we securely delete or anonymize it.

10. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, disclosure, or loss. This includes using secure communication channels and limiting access to those who need it to perform their job functions.

No method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Your Rights (PIPEDA / Alberta PIPA)

Under Canadian privacy law (PIPEDA and Alberta's Personal Information Protection Act), you have the right to:

• Ask what personal information we may have about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent for the collection and use of your information (subject to legal requirements)
• Request deletion of your personal information where permitted
• File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta

In some cases, we may need to retain certain records for legal, tax, accounting, or operational reasons. To exercise any of these rights, contact us at [email protected].

12. Children's Privacy

Our services and website are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

13. External Links

Our website may contain links to external websites or platforms, including third-party tools or service providers. We are not responsible for the privacy practices, content, or security of third-party sites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Phone/Text: 403-502-1523
• Email: [email protected]
• Location: Brooks, Alberta, Canada