OUR POLICY

Terms of Service

Effective Date: March 21, 2022

Please read the following Terms of Service carefully before you agree to book ScoobyDoody Waste Busters' services.

TERMS OF SERVICE

(Updated - 01/06/24)

ScoobyDoody Waste Busters is an independently owned and operated business (“us,” “we” or “our”) that provides pet-waste removal services to residences, businesses and commercial properties, you agree to the following terms of service (“Terms”) that govern the sales and services provided by us (“Services”). By accepting the Services you are hiring us for, you are bound to these terms.

The customer understands our ability to provide the Services can be dependent on
weather, condition of grass height, access to your yard which is your own responsibility,
and other unknown outside influences.

DOG WASTE REMOVAL SERVICE
ScoobyDoody Waste Busters offers residential and commercial pet waste removal services. These services include One Time Clean, Weekly Cleaning, Bi-Weekly Cleaning, and Seasonal Cleaning. All pricing is based on an area size of 1/8th of an acre. Larger areas will have an additional charge.

ACCESSING YOUR YARD
The Customer understands that if ScoobyDoody Waste Busters can’t access the area needing cleaning due to locked/blocked/frozen gates or dogs in the yard; the scoop will be skipped and charges will still apply. ScoobyDoody Waste Busters suggests adding gate combinations or lock keys to your file to avoid locked gates. If the customer requests we come back, a $5 driving fee will be added to the customer’s bill.

BILLING
ScoobyDoody Waste Busters pre-bills monthly for our service. Your account will be charged on the 1st of every month for service. If your card is declined or we have not received a payment, we will discontinue service immediately until the issue has been resolved.

If more than 30 days have passed since your last clean-up, a first-time clean-up fee of $50 will be applied. We will only pause service for periods of 30 days. If service does not resume after the 30-day period you will be removed from the schedule.

One-Time Cleaning will be billed after the service has been completed. Payment is due within 24 hours. If payment becomes more than 30 days late ScoobyDoody Waste Busters will turn your account over to collections.

LATE PAYMENT

A late payment fee of $10 is added to each bill that is late. Payment is due on the 1st of each month. Bill becomes late on the 3rd of each month; You have a 48-hour grace period or you have an agreement with us that the bill will be paid at a certain date no longer than 30 days.

ADDITIONAL FEES

The following are items we charge extra for:

• Come Back request ($5/time)
• Cleaning rocks/pebbled areas ($3/visit)
• Waiting- If yo u make us wait to perform your cleaning ($5/visit)

LEAVES, DEBRIS AND TALL GRASS
We will always do our best to clean your yard the best that we can. We understand that
maintaining your yard is a lot of work and it may not always be in the best shape. The customer understands that it can be very difficult to find dog poop in tall grass or in a yard full of leaves or other debris. If your grass is tall when we come, there may be some dog waste that is missed. We will be back on our next scheduled visit and get anything missed if yard maintenance is complete. If you find an excessive amount that we missed, please let us know as soon as possible at scoobydoodywastebusters@gmail.com

WEATHER
ScoobyDoody Waste Busters will work through the rain and cold as long as we can safely do so. The customer understands we cannot work through severe thunderstorms, high winds, extremely high or low temperatures, flooding or an accumulation of snow.

ScoobyDoody Waste Busters is a MONTHLY subscription service. We do NOT offer refunds
for missed weeks due to WEATHER. Therefore in these cases, we will skip service for that
week, and see you the following week. A refund will not be issued as we still have to
pick up all of the poop that would have been scooped the prior week. If you need the
area cleaned before your next scheduled service, please call us and we will do our best
to accommodate, but cannot guarantee it.

Additionally, we do not want to tear up your
yard in any way. If it is really muddy, we may skip your yard and wait until the next scheduled visit when things have dried out.

HOLIDAYS

ScoobyDoody Waste Busters may not provide services on the following holidays: Remembrance Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. If your pick-up day falls on one of these days, we will skip service that week and pick up the following week. There are no refunds for a missed pick-up. We still have to do the work and pick up all of the poop from the week prior / grass becomes longer.

SHUT DOWN
We reserve the right to shut down operations fully between Christmas and New Year's Day. You will be billed at your normal Monthly rate unless you scoop your yard fully during our shutdown.

PRIVACY POLICY

https://www.scoobydoodywastebusters.com/privacy-policy

REVISIONS
ScoobyDoody Waste Busters provides the above Services to you subject to the Terms,
which may be amended from time to time without notice to you. Amendments will be
effective upon our posting of such updated Terms on our website. We recommend you
visit the Sites to review any changes in our practices. Your continued use of our Services shall constitute acceptance of any changes to the Terms. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

YOUR CONCERNS
If you have any concerns about any material on our site, please contact us by email atscoobydoodywastebusters@gmail.com.